Privacy Policy

1. Introduction

SyncAuction ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website syncauction.com and use our services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Request a demo through our contact form (name, email, company name, e-commerce platform)
• Create an account or subscribe to our services
• Contact us via email or other communication channels
• Provide API credentials for Heritage Auctions or e-commerce platforms

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Third-Party Data

When you use our platform, we process data from third-party services on your behalf, including:

• Product catalog data from Heritage Auctions (HA.com)
• Order and customer data from your e-commerce platform (WooCommerce, Shopify, BigCommerce)

3. How We Use Your Information

We use the collected information for:

• Providing, operating, and maintaining our services
• Processing your demo requests and inquiries
• Syncing product data between Heritage Auctions and your e-commerce store
• Processing and forwarding orders to Heritage Auctions
• Sending service-related communications and updates
• Improving our website and services
• Detecting and preventing fraud or unauthorized access
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Heritage Auctions: To process orders and sync catalog data as part of our service
• E-commerce Platforms: To sync products and process orders on your store
• Service Providers: Third-party vendors who assist in operating our services (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure storage of API credentials
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you terminate your account, we will delete or anonymize your data within 90 days, unless retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@syncauction.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: