Order Processing

Seamless Order Processing

When customers buy from your store, orders are automatically forwarded to Heritage Auctions. No manual data entry, no delays, no errors.

Automate Your Orders

Order Flow

Customer places order

On your WooCommerce/Shopify/BigCommerce store

SyncAuction receives webhook

Order captured instantly via webhook listener

Order forwarded to HA.com

Sent via Heritage Auctions API

HA.com fulfills order

Ships directly to your customer

Order Management Features

Everything you need to manage orders effortlessly

Webhook Listeners

Capture orders instantly when they're placed on your store. No polling, no delays.

Automatic Forwarding

Orders are automatically sent to Heritage Auctions API for fulfillment. Zero manual intervention.

Status Sync

Order status updates from HA.com are synced back to your store automatically.

Notifications

Get notified via email, Slack, or dashboard when orders are placed and fulfilled.

Error Handling

Failed orders are flagged and can be retried. Never lose an order due to temporary issues.

Order History

Complete order history with status, timestamps, and API responses for debugging.

Order Dashboard

Monitor all orders in one place. See pending, processing, and completed orders at a glance.

Real-time status updates
See order status changes as they happen
Filter and search
Find orders by date, status, or customer
Export to CSV
Download order data for reporting
Manual retry
Retry failed orders with one click

Recent Orders

Last 7 days

#1234

1921 Morgan Dollar

Shipped

#1233

$20 Saint-Gaudens

Processing

#1232

Peace Dollar Set

Delivered

Order Status Lifecycle

Track orders through every stage of processing

RECEIVED

Order received from your e-commerce store via webhook

PROCESSING

Order being validated and prepared for submission

SUBMITTED

Order sent to Heritage Auctions API

CONFIRMED

Heritage Auctions confirmed and accepted the order

PARTIAL

Some items fulfilled, others unavailable

FAILED

Order rejected by Heritage Auctions (retryable)

Typical Fulfillment Timeline

From customer checkout to delivery

Customer Checkout

T+0

Order placed on your WooCommerce, Shopify, or BigCommerce store

SyncAuction Receives Order

T+1-3 seconds

Webhook captured, order validated, stock verified with atomic lock

Order Forwarded to HA.com

T+5-10 seconds

Order submitted via Heritage Auctions Dealer Direct API

HA.com Confirmation

T+1-5 minutes

Heritage Auctions confirms order, begins fulfillment preparation

Packaging & Shipping

1-2 business days

HA.com packages item securely with insurance and ships to customer

Customer Delivery

3-7 business days

Order delivered with tracking synced back to your store

Timeline Notes

SyncAuction processing (checkout to HA.com submission) typically under 30 seconds
Shipping times depend on HA.com fulfillment and carrier delivery
Tracking information automatically synced to your store when available

Multi-Store Conflict Resolution

When the same product sells on multiple stores simultaneously, SyncAuction handles the conflict automatically.

FIFO Processing

1 Order A received at 10:00:01 from Store A
2 Order B received at 10:00:02 from Store B
3 Order A processed first (atomic lock acquired)
4 Order A confirmed by Heritage Auctions
5 Order B fails stock check - marked for review

Notification Channels

Default, always on

Dashboard

Real-time in-app notifications

Slack

Team alerts via webhook

Custom Webhooks

HTTP endpoints for integrations

Frequently Asked Questions

How quickly are orders forwarded to Heritage Auctions?

Orders are captured instantly via webhooks from your e-commerce platform and queued for immediate processing. The entire flow from customer checkout to Heritage Auctions submission typically takes just seconds with no manual intervention.

What happens if an order fails to process?

Failed orders are automatically flagged, logged with detailed error information and API responses, and can be retried with one click from the dashboard. You receive immediate notifications via email and dashboard alerts. The system retries automatically up to 3 times with exponential backoff.

How does SyncAuction handle orders for sold-out items?

SyncAuction uses atomic locking and FIFO (First In, First Out) processing. If the same product is ordered on multiple stores simultaneously, the first order wins. Subsequent orders for unavailable items are marked as FAILED with clear messaging, allowing you to handle customer refunds.

Can I get notified about orders on Slack or Discord?

Yes! SyncAuction supports multiple notification channels: email (always on), dashboard notifications, Slack webhooks, Discord webhooks, and custom HTTP webhooks for your own integrations. Configure which events trigger notifications and set quiet hours if needed.

Does Heritage Auctions ship directly to my customers?

Yes, Heritage Auctions fulfills and ships orders directly to your customers. SyncAuction forwards the complete shipping address and order details via the Dealer Direct API, and HA.com handles packaging, insurance, and shipping.